If you want to make valuable contributions to your team and expand your career and skills in project management, business operations, and in the financial operations world, then a Title Manager within JP Morgan Chase has a great opportunity for you. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As a Title Process Manager- Vice President, in the Consumer & Community Bank, you will be responsible for providing a vital support to our area of the business and can come in a variety of ways from dealer / DMV outreach, email communication, internal department research, management presentations, etc. We also work with legal and compliance as needed to ensure critical communications are drafted appropriately. We are a strong support to various areas of the business and our work impacts that variety that includes Dealer Vault, Reserve, Administration, Servicing, Collections, etc.

Job responsibilities

• Provide support across Dealer Practices, Sales, in the review of current unperfected lien portfolios.
• Perform root cause analysis as it relates to reasons behind unperfected titles in assigned dealer base.
• Remain aware of environment changes that may impact the ability of our dealers to complete their title transactions (IE, state specific issues, etc.)
• Ensure titling information contained in the toolkits remains up to date through engagement in the evergreen process
• Communicate any changes to internal processes to impacted business partners and ensure any needed training is set up or considered for DRMs and other impacted staff
• Maintain open communication and work with other areas of the business (Dealer Vault, Reserve, Administration, Servicing, Collections, etc.) as needed

Required qualifications, capabilities, and skills

• Automotive business and industry knowledge
• Strong verbal and written communication skills
• Must have working knowledge of Microsoft Office Products specifically Excel and PowerPoint
• Analytical and problem-solving skills
• Ability to partner with Internal and external clients and or contacts and strong partnership and team building skills
• Excellent organizational skills and demonstrate proactive approach towards problem solving
• Proven ability to work within tight deadlines and in a demanding environment with attention to detail