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Associate Client Success Professional

LPL Financial

LPL Financial

Customer Service
Tempe, AZ, USA
Posted on Tuesday, July 2, 2024

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (NASDAQ: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Associate Client Success Professional in Client Technology Management (CTM) works in a customer care center supporting our advisors, their assistants, and LPL internal Service Associates by taking inbound calls, and making outbound calls to our clients and other departments as necessary regarding issues associated with advisor technology needs. This role must be able to understand the technology product offering at LPL and the risks, fees, and operational tasks for the products that CTM provisions.

Responsibilities:

  • Providing exceptional customer service to advisors, their assistants, and LPL Financial internal business partners as it relates to CTM by fielding a wide range of inquiries accurately and efficiently while developing subject matter expertise.
  • Supporting first contact resolution efforts by guiding advisors and their assistants through LPL Financial processes and system platforms as they relate to the various technology tools CTM provisions access to.
  • Processing subscription requests to add, remove, or modify access to all advisor technology to multiple work streams across the organization’s portfolio.
  • Providing training and guidance on tasks to processing and service teams to help the team understand the upstream and downstream impacts of their daily tasks
  • Providing application support for LPL’s proprietary web based software and all third party applications connected to it; assist with trouble shooting system and operational issues including, but not limited to, Web Brower Compatibility, Active Directory and Exchange Email, and Multi-factor authentication.
  • Maintaining knowledge about various products supported by LPL Financial. Be able to explain the differences between the products to advisors and internal business partners to meet the technology needs of our clients.
  • Understanding and explaining the operational requirements and firm’s policies that govern the products we support to ensure compliance with product guidelines, LPL Financial policies, and regulatory requirements.
  • Working closely with Tech Support, Registration, New Client Onboarding, Business Transitions, Business Consulting, and Cash Management.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • 1-3 years of experience in Customer Service
  • Experience within the Financial Services or Information Technology industry preferred
  • Proficiency in Microsoft Office

Core Competencies:

  • Excellent verbal and written communication skills including interpersonal skills with the ability to interact with various levels of personnel in addition to encouraging and building positive relationships
  • Effective organization and time management skills, with ability to multi-task, and manage multiple on-going assignments
  • Strong attention to detail with a proactive approach to solving and preventing problems
  • Strong analytical skills and transformative mindset
  • Ability to work under pressure/deadlines and manage multiple priorities
  • Ability to prioritize responsibilities to ensure deadlines provided by regulators and firm are followed

Preferences:

  • Understanding of Oracle, Documentum, and MS Dynamics
  • Knowledge of ASAT, Salesforce, Adobe Professional

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL? Watch this!

We take social responsibility seriously. Learn more here!

Want to see info on our benefits? Learn more here.


Pay Range:

$21.81-$36.36/hour


Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!


Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL? Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits? Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.