Veteran Services Specialist
About the Opportunity
Reporting to the Director of Military Affiliated Enrollment and Financial Services, this hybrid position serves as a VA School Certifying Official and the primary customer service representative for current and prospective military and veteran students. This role will provide outstanding customer service to prospective and enrolled student veterans and service members by being knowledgeable about the university’s academic, financial, and student affairs policies, programs, and procedures and offering a single point of contact for coordination of all university services. A successful candidate will have thorough knowledge of veterans' educational benefits to provide the best possible information to prospective and enrolled student veterans to help them maximize their eligibility.
Timely and accurate processing of Department of Defense and Veterans Affairs education benefit certification and Yellow Ribbon award calculations
Responding to military affiliated student inquiries
Advocating for the student veteran and referring those experiencing difficulties to the appropriate University service.
Reconciling VA payment and student account related issues
Perform periodic audits of VA benefit records for quality assurance and compliance with federal and state requirements.
3-5 years’ experience working in enrollment management and/or student affairs setting
3-5 years’ experience working with veteran’s educational benefits
Bachelor’s degree required
Demonstrated success working with a diverse student population
Ability to multi-task, be self-motivated, organize time and work under pressure.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.