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Field Shared Services Wealth Operations Lead

Northwestern Mutual

Northwestern Mutual

Milwaukee, WI, USA
Posted on Thursday, July 4, 2024
At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What You Will Do

At Northwestern Mutual, our vision is to deliver financial security to help our clients live their best lives by choice. A key pillar of our vision and success is our strong and vibrant group of advisors. This role sits within the Career Distribution (CD) function, which is at the forefront of working across the company’s headquarters and the nation-wide group of advisors to achieve sales and growth objectives.

This role resides in Field Shared Services as part of the Wealth Operations team. The Wealth Ops team provides investment operational support to help advisors open and fun new investment accounts at NM. The ICOB service is growing and expanding giving individuals on this team an exciting opportunity to be part of the development and evolution of expanded services! Primary responsibilities include setting up investment accounts, completing paperwork and performing the steps required to take the accounts through funding.

How You Will Do It

  • Create investment proposals, generate new account paperwork, enter transfer requests and ACH/cash management instructions with high degree of accuracy.
  • Track status of accounts in investment systems and contact contra-firms for transfer status.
  • Apply critical thinking and good judgment to resolve requests or issues related to account transfers; determine when to elevate those requiring more advanced knowledge.
  • Recommend and implement improvements to standard work and/or work processes.
  • Mentor less experienced staff in technologies and standard work.
  • Perform final quality checks for peers and more junior staff.
  • Participate in calls with advisors and staff to support the team’s relationship managers with status updates or background information on in process work.
  • Use basic investment knowledge to provide flexibility on standard work.
  • With guidance, understand and apply special instructions that are outside of standards.

Bring Your Best! What this role needs:

  • High school diploma or equivalent. College degree in business or finance/accounting or equivalent work experience, preferred.
  • Basic knowledge of NM investment products. Ability to apply knowledge of investment fundamentals to deviate from standard work/processes when appropriate to produce a more accurate output.
  • Strong analytical, problem solving, and written/verbal communication skills.
  • Skilled in quickly learning and working across multiple technologies. Able to adjust between work tasks with minimal interruption. Can adapt quickly in a fast-paced and continuous improvement environment.
  • Maintains confidentiality of clients' financial information. Customer-service approach.
  • Non-Registered Fingerprinted.

Skills-Proficiency Level

Analytical Problem Solving - Basic

Customer Service - Intermediate

Data Integrity - Intermediate

Employee Coaching - Basic

Financial Analysis - Basic

Handle Confidential Information - Intermediate


Great pay package, 401K, company sponsored retirement plan, educational assistance, performance based incentive pay, medical, dental and vision insurance, parental leave, caregiver time off….and more!

We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

We will offer reasonable accommodations.

This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.

Required Certifications

Non-Registered Fingerprinted - FINRA

Compensation Range

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Pay Range - End


Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.

  • Flexible work schedules
  • Concierge service
  • Comprehensive benefits
  • Employee resource groups