Aftersales & Service Deputy Manager
Piaggio Group
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See open jobs at Piaggio Group.See open jobs similar to "Aftersales & Service Deputy Manager" Italy-America Chamber of Commerce.Sales & Business Development
Vinh Phuc Province, Vietnam
Posted on Tuesday, January 30, 2024
- Manage the team to assist clients in resolving issues and complaints concerning purchased products
- Manage warranty team and warranty activities inside Asia-Pacific Market
- Yearly build up, manage/monitor warranty budget
- Handling weekly, monthly meetings with Market to collect information, update pending issues and align action together
- Visit the Dealers/ Importers to resolve technical problems or check and analyze the problem in depth
- Work with Customer Service team to handle the hotline cases from Market: analysis data, define and arrange necessary actions in order to:
- Provide best service, solution to Customer
- Full understanding what happen in the Market (in term of technical)
- Well communicate with Quality or R&D about the technical issues on the Market: searching root cause, defining solution, defining necessary actions toward Market (if specific action to used bikes, such technical update, campaign, or any promotion action)
- From the result of working internally inside factory, to summarize, feedback, guide/ instruct to Market the standard procedure to manage technical cases.
This job is no longer accepting applications
See open jobs at Piaggio Group.See open jobs similar to "Aftersales & Service Deputy Manager" Italy-America Chamber of Commerce.